FAQs | Returns

Do I need to clean the dress before returning it?

No. Please just put the dress in the pre-paid express postage bag and place over the counter at any AUSPOST outlet.  We will dry clean each garment when returned. Do not attempt to clean the garment.

 

What happens if I damage the dress?

Please contact us to let us know if there has been damage to the dress. We do have insurance to cover minor accidental damage up to $50. 

If your dress is lost, stolen or damaged beyond repair, you will be liable to pay for the retail price of the item.

How do I return my dress?

Please put into the pre-paid postal bag you received with your dress and return over the counter at any AUSPOST outlet.

What happens if I return my dress late?

We are sympathetic to circumstances. However, for our booking and cleaning systems to work reliably we do need our dresses back on time. A $30 flat rate for each day that the dress is returned late will be billed.