Terms of Service | Rental Agreement

Closet Space Rental Agreement.

The following Terms of Service between you and Closet Space Ptd Ltd describes the terms and conditions on which you may access and use our website located at closetspace.com.au and related services including our product rental and sale services. These Terms also apply to in-store rentals and sales, which are part of the Services. By accessing or using any of the Services, you acknowledge that you have read, understood and agreed to be bound by these Terms.

Our Aim of our Terms of Service

Our aim is to deliver a quality service to you by providing designer dresses which are impeccably clean and cared for.  We also aim to deliver quality customer service to all of our patrons to ensure that the experience at Closet Space is enjoyable and as seamless as possible. When accessing our Glam Space we aim to provide professional and high quality services.

The terms of service by The Closet Space are legally binding. If you do not agree with or do not wish to adhere to the terms please do not utilise the services of Closet Space Pty Ltd. These Terms of Use may change without notice, so do check from time to time. If you do not agree to any change, you should terminate the use of the Website.  Specific Website offerings, incentives, areas, or section may also have additional guidelines which govern your use of this Website. You must comply with them in addition to these Terms of Use.

Must Comply with the over 18 Authorisation

Our products may be rented for customers who are under the age of 18 however we only rent directly to adults who may rent the products on behalf of a minor. By clicking “I accept” rental agreement button you represent that you are over 18 years and are authorised to use the chosen method of payment with the purpose of renting the products on the order. 

Delivery of Garments

We will deliver the product that you have ordered including the correct size, colour, and style on or before the date you have specified for delivery on your order. Except where we have indicated to you that your request for this is not possible or guaranteed and therefore your order has been amended. Products may appear different in colour and style than the images listed on the website. Our liability to you for failure to deliver a product you have ordered is limited only to timely delivery. If an order is not delivered on time and we have done everything in our power to get it to you on time a store credit will be issued to you.

When you order a product you authorise our team at Closet Space to charge your chosen payment method for your rental fee. We will charge your Payment method immediately upon receiving your order. In addition to your rental order for a product, you authorise Closet Space to charge your payment method up to an amount of 200% of the entire original retail value of the product as set in the “retail value” on the website. Provided we only charge your payment method when you have not upheld your commitment to us as set forth in the rental agreement below.

Please ensure you have tried the dress/ style on for size before booking it in as we do not offer refunds or store credit once your order has been shipped.

At Closet Space our delivery method is Express Delivery Service, operated by Australia Post (see Australia Post’s Terms and Conditions). Express Delivery is a guaranteed next day delivery within the Express Post network only.

If the User’s location is outside of the Express Post network, it will take more than one business day and Closet Space has no control over this. We ship all orders out a day before the booking begins. If your location is not in the next day delivery zone from Melbourne please contact us once you have booked your dress.

Please check before placing an order that you are in the express network. If your delivery does not get to you in time for your event you will be issued with a store credit less the shipping fees. WARNING: If you are unavailable to sign for this delivery it may be taken back to the depot or local post office for collection by you. It is your responsibility to be available for delivery of your item/s or collection of your item when you have not been available. Your rental period starts from the time the courier attempted first delivery and credits will not be issued for late delivery where you have not been available to accept delivery. 

With delivery of your product, pre-paid return packaging is provided. Please ensure that you place your dress inside the self addressed satchel and return the satchel to Australia Post by 5pm on the last day of your rental. Closet Space will not take responsibility for lost parcels.  If you lose your return packaging it is your responsibility to return the garment via trackable express post to Closet Space. In this instance you must provide tracking details hello@closetspace.com.au in order to avoid further borrowing charges.

Returns

If you return your dress via an Australia Post Outlet (highly recommended) where it will be scanned over the counter as proof of lodgement then the article will be deemed as returned and we will accept responsibility for the article after the first scan. If you return your dress via an Australia Post Pre Paid Satchel and the dress is not scanned and is lost by Australia Post then you accept responsibility for this loss and will be required to pay the retail cost of the dress less the rental fee already paid.

We highly recommend a secure shipping address when placing your order. In the event that an unsecure shipping address is provided Closet Space does not bare any responsibility for the product left unattended. If you are unavailable to receive the item Closet Space will not be held responsible for additional shipping delays or additional shipping charged passed on by delivery service.

You agree to return your product on the order return date (or next business day) by 5pm using the prepaid return envelope provided. If you return your product late you will incur a $25.00 late fee for every day you are late up to 200% of the retail value of the dress as indicated on our website. Closet Space will use the payment method you have provided to charge any late fees. You agree to pay these late fees up to an amount not exceeding 200% of the retail value of the products.

If you have not returned your product within 15 days of the return date your product will be considered a non-return and Closet Space will charge your payment card the maximum late fee as set above, less any late fee we have already charged you.

If you do not pay the amounts owed to us when due we will pass on the invoices to a collection company to pursue you for collections. Closet Space reserves the right to terminate your right to rent products from us at any time at our own discretion should you breach this agreement. 

Damage of garments 

Closet Space offers free damage insurance to the value of fifty dollars to cover minor damage or staining. For minor damage and/or staining if Closet Space assesses (at its sole discretion) that the cost of repairs will be over fifty dollars then the user will be required to pay the difference. If you return a Product that is damaged beyond normal wear and tear, lost or stolen, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Product, as determined in our discretion, up to the Retail Value for the Product.

We will use the information from your order to send you email marketing on occasion. We don’t however pass on any of your detail including your email address to any other companies or corporations. You may opt out of receiving those emails by emailing hello@closetspace.com.au